Reinstate a Cancellation or No Show

A Canceled Reservation can be reinstated easily back to being an active reservation again using the Reinstate a Cancellation /No Show command feature in the Reservations Menu area, which opens the Select Guest to Reinstate screen allowing you to search for and select the appropriate stay to reinstate.

WARNING: Selecting the cancellation from the search results list generated automatically changes the status to RESV, reinstating the reservation. No other action is necessary. If you have opened the cancellation by mistake, click the ellipsis button to the right of the Status field to change the status back to CANC (canceled), and then click Save to return the stay to Canceled status.

 

 

Select Reinstate a Cancellation /No Show from the Reservations Area (select Reservations from the Quick Menu).

 

 

The Reservations Menu may be reached either directly from the Quick Menu, or by using the Full Menu and selecting Reservations => from the Other section.

 

1. Select Reservations from the Quick Menu (left side of screen).

Quick Quote menu with Reservations option selected

OR

2. Select Reservations from the Other section of the Full Menu,

Click the icon on the left for the Full menu.

Full Menu Icon

This will display the Full menu in a tabular form, with four sections, Registration, Status, Cashier and Other.

Full Menu Table

Select Reservations => from the Other section.

Other section of Full menu, with reservations command selected

This will display the Reservations menu in a tabular form, with two sections, Guest Reservations and Group Reservations.

Reservations Menu Table

The Reinstate a Cancellation /No Show command is in the Guest Reservations section of the Reservation Menu.

Guest Reservation section of the Reservation menu with Reinstate a cancellation or no show command selected

 

When the Reinstate a Cancellation /No Show command is selected, the Select Stay to Reinstate screen appears.

Select Guest to reinstate screen example

This screen allows you to enter search criteria such as Confirmation number, Last Name, First Name, Room type, Room number, expected arrival date or departure date, Booking Name, Last Name, First Name, Phone, ID, Company, City, or State.

By default, the search looks for both Cancellations and No Shows.

After entering the search criteria, select <<Press to Search>> to search for matching canceled reservations records.

Select guest to reinstate with guest selected

Click the cancellation that you want to reinstate from the search results list. This opens the Stay Information for the selected stay.

Main Folio screen example

Notice that the Confirmation number at the top of the Stay Info tab no longer has a "C" in front of it, and the Status for the Stay, located to the right of the Confirmation number, has changed to RESV.

 

Note: Any cancellations can be viewed using the Cancellation Report, however this report does NOT show cancellations that occurred that have been subsequently reinstated. After a reinstatement, you can still view a cancellation and subsequent reinstatement of a specific stay in its Stay Activity log.

 

Date Updated June 15, 2021